Translate

 

COVID-19

Updated May 21, 2020 

Below is housing specific information regarding COVID-19. For campus resources from all departments, visit Cal Poly's hub for COVID-19 information at coronavirus.calpoly.edu.

Retrieving Your Belongings

We have reached an agreement with local health officials to allow you to retrieve items from your campus residence. There will be scheduled move-out arrival and departure times over a period of weeks, with strict social distancing guidelines in place.  

Please do not return to campus immediately, or without an appointment at any time, as there will be limited staff due to rotating schedules. They will not be able to let you into your room, and the locks have been changed.  

Retrieving Your Items 

If you are interested in returning to Cal Poly to retrieve your items:  

  • Go to your Housing Portal and click Mustang Move-out to sign up for a time. Please plan your travel; we cannot accommodate residents who arrive outside of their scheduled arrival time.  
  • Campus staff will be on hand to open rooms for you. We will not be re-issuing keys, and the keys you may still have will not open your space.  
  • Please bring no more than two additional people with you from your permanent residence. 
  • Personal Protective Equipment (PPE) will be required, so please bring a cloth face covering and plan to wear it while in all buildings. Campus will also be taking strong social distancing measures to ensure the continued health and safety of our community.  

Pack and Ship + Pack and Store 

Cal Poly has secured some options to pack and ship or pack and store your belongings. If you are interested in having your items shipped to you or stored, at your cost, you may contact one of the following two moving companies.  These companies will only be retrieving items from residents’ rooms June 15-19. 

  • Campus Storage, LLC:  310-500-5420 
  • College Boxes:   866-269-4887

Donate

If you would like to donate any of your items to local thrift stores, there will be donation stations in the lobbies of your building. Please do not leave any trash or belongings behind, otherwise you may incur a cleaning fee.  

Any items left in rooms after Friday, June 19, will be donated or disposed of.  

Thank you for your patience as we worked through the arrangements to reconnect you with your belongings. 

Shipping Essential Belongings

If you have essential items that you require for an urgent medical or academic need, or if you have important legal documents in your room — you can arrange to have those items shipped back to you. Each request will be reviewed by University Housing staff, and you will be responsible for shipping costs via UPS. 

If you would like to initiate an Essential Item Request, please email housing@calpoly.edu with Essential Item Request in the subject line, and the following information in the email:  

Name 
Building & Room # 
Phone # 
Cal Poly email 
Detailed description of item(s) requested 
Detailed description of item(s) location


Campus Services

While the majority of campus services have transitioned to virtual operations, Cal Poly is committed to supporting students who are living on campus spring quarter. The following departments remain open with modified office hours. 
For more information, please visit coronavirus.calpoly.edu.

Dining  Services

805-756-5939  |  campusdining@calpoly.edu
For a full list of on-campus dining services, please visit campusdining.com 

Campus Health & Wellbeing

805-756-1211  |  health@calpoly.edu  |  hcs.calpoly.edu/content/health/health-services

Health Center (Bldg. 27)

  • Monday-Friday. Check the here for hours.
  • Schedule a medical service appointment at myportal.calpoly.edu 
  • Your mental health is especially important right now. If you are in need of support, call the 24/7 Student Counseling Services Hotline at 805-756-2511 or visit th Counseling Services website for assistance. 

Cal Poly Food Pantry

805-756-6181  |  basicneeds.calpoly.edu/foodpantry
Lower Level of the Health Center (No. 27, Room 10) - Check here for hours.

University Housing 

Poly Canyon Village - Aliso Front Desk

Open  8 a.m.-8 p.m. daily | 805-756-9301
 

Cerro Vista - Community Center

Open  8 a.m.-8 p.m. daily | 805-756-6790
 

After-hours Support

If you need support after housing desks have closed, please contact the RA on call for your community:

  • Cerro Vista: 805-471-8303
  • PCV - Aliso, Buena Vista, and Inyo: 805-602-6195
  • PCV - Corralitos, Dover, and Estrella: 805-602-6197
  • PCV - Foxen, Gypsum, and Husana: 805-503-9420

Virtual Office Hours
 
Students who are living on campus are invited to our virtual office hours every Thursday from 11 a.m. - noon. There are student and staff advisors on the call to help answer any questions residents might have.  We ask that only current residents join this meeting. Join us via Zoom here: https://calpoly.zoom.us/webinar/register/WN_JskS8S3zRsqOaArPXGboEQ

 

Zoom Room Q&A Sessions

Prospective students and their supporters are invited to join us via Zoom every Tuesday from 11 a.m. -noon as we respond to questions with student and staff advisors. Join us via Zoom here: https://calpoly.zoom.us/s/93371703886

Cal Poly Police Department

  • For emergencies: Call 911
  • Non-emergency, 24/7 dispatch: 805-756-2281 and Bldg. 36

FAQs

If you are looking for general housing information, visit our Housing FAQ page.

Will University Housing and Campus Dining remain open?

Cerro Vista and Poly Canyon Village Apartments remain open to residents living on campus for spring. Coordinators of Student Development and Resident Advisors are also living here to support residents. All first-year residence halls and unoccupied apartments have been closed for security and key access is blocked.

The Housing Administrative office (Bldg. 31) is observing normal business hours. The front desks of Poly Canyon Village and Cerro Vista Apartments are open to current residents from 8 a.m. to 8 p.m. Select Campus Dining venues are open for spring term. For a complete list of venue hours, visit www.calpolydining.com/special-hours/.

If you returned home for spring term, please stay at your permanent residence for your safety and to protect our community.

If I return to my permanent home for spring term, can I cancel my Housing and Dining plan?

Yes, cancel in your Housing Portal. You will receive a pro-rated spring term adjustment based on the date of your cancellation. A 30-days' notice is not required.

I moved out and canceled my housing for spring. Do I need to pay the spring term housing fees posted to my account?

If you have canceled, you do not need to make the April 1 payment; spring charges will be adjusted once Student Accounts processes your cancellation request. Holds will not be placed on any student’s account until after the spring class registration period ends on April 17.

I left some belongings in my room. When can I come get my stuff? 

Move-out appointments are available in your Housing Portal now, under Mustang Move-out. Strict social distancing guidelines will be in place for the duration of your visit. You can also designate a friend or family member to retrieve items for you.  

Please do not return to campus immediately, or without an appointment at any time, as there will be limited staff due to rotating schedules. They will not be able to let you into your room, and the locks have been changed.   

Once you have booked your appointment, you will receive a confirmation email with additional instructions. When you arrive to campus, make sure you have your appointment confirmation and a picture ID. If you need to change your appointment, return to your Housing Portal to book an alternate appointment. 

I don’t think that I will be able to travel back to Cal Poly to pick up my things. What can I do? 

Cal Poly has secured some options to pack and ship or pack and store your belongings. If you are interested in having your items shipped to you or stored, at your cost, you may contact one of the following two moving companies.  These companies will retrieve items from residents’ rooms June 15-19.  

  • Campus Storage, LLC:  310-500-5420
  • College Boxes:   866-269-4887 

You can also designate a friend or family member to retrieve items for you. When you make a move-out appointment, you can let us know that a designee is coming in your place. Your designee can only come at the time of your appointment. Please have your designee bring a picture ID and an email confirmation of your appointment. 

Why won’t Cal Poly close all housing?

University Housing will remain open to support students who were unable to return to their permanent homes.

I’m currently living on campus — but I’ve decided to return home. How do I check out? 

If you are moving out to return to your permanent residence, please cancel your Housing and Dining in your Housing Portal. Remove all your belongings, clean your space, empty your trash and return your furniture to its original configuration. Then, bring your access card and room key to the front desk of your community for check out. Be sure you have removed everything from your room. You will not be able to access your room after you check out. 

If your front desk is closed, drop off your key at the express check-out box at your community front desk. Please do not leave keys in your room or with your roommate. A staff member will assess the room for damage at a later date. 

I’ve canceled my housing. When will I receive the balance of my spring term fees?

Spring term fees have adjusted and should be posted in your Student Account. If you have any questions about your refund, please contact Student Accounts at studentaccounts@calpoly.edu

How are University Housing and Campus Dining responding to COVID-19?

Cal Poly has been working closely with the County of San Luis Obispo Public Health Department and state and federal authorities since January to plan for and monitor the situation. We are currently following the recommendations of county health officials on the campus-wide responses to COVID-19.

University Housing has taken steps to residentially distance students staying with us for spring term — including moving all first-year campus residents to single rooms in campus apartments, and temporarily closing many campus common areas, including the Poly Canyon Village pool and all campus basketball courts.

First-year residence halls and unoccupied apartments have been closed and door access has been blocked. Students that have left the area will be emailed more information later in spring when health officials determine that returning to campus to retrieve belongings is advisable.

Campus Dining has temporarily closed many of its campus locations. Venues that remain open are adhering to strict social distancing protocols and taking other preventative measures, including halting the use of personal containers for bulk bin items at Village Market, and using Grub Hub for payment at dining venues. To eliminate crowding, Campus Dining has canceled all events including all Chef’s Tables, FYUL Good Mondays, Free Tastings and Love Campus Dining Pop-Ups. For more information, including full hours of operation for on-campus dining options, you can click here.

I’m am planning to live on campus for fall 2020. What happens if Cal Poly extends virtual instruction to fall term?

University Housing is prepared to house students in the fall and plans to welcome new residents to campus in September. How many students we can accommodate will depend on consultation with the local government, health officials and CSU, as well as the county’s status under the governor’s reopening plans. 

At this time, we are encouraging students whose health and personal situations allow to plan on returning to San Luis Obispo for fall quarter (the last week of August for off-campus residents and early September for on-campus). Students for whom this is not the case are being encouraged to take all virtual courses and remain at their areas of permanent residence. 

We anticipate that we will be able to accommodate all first-year students in our residence halls. The campus’s first-year housing requirement will remain in place; first-year students will not be permitted to live off-campus in San Luis Obispo — only on campus or at their place of permanent residence. As always, we provide exemptions for local students. 

We estimate that 15 percent of classes would be in person for fall (however, should health conditions allow, we may expand additional in-person classes). We will offer both continuing and first-year students who have schedules that are all virtual the opportunity to delay the start of their housing contracts until January. The initial payments made in the housing application ($1,500 for first-year and $500 for transfer and continuing students) will be applied to your winter term rates.  

We know that students and employees need information to plan for the fall. Unfortunately, because the pandemic situation continues to evolve rapidly, there is simply some uncertainty at this time. We will continue to update you via email when more information becomes available. 

How can I return my key?

If you’re still on campus, please return your keys and/or access card to your community’s front desk. If you’ve already left campus, mail your key and/or access card back to campus — even if you have left items in your room. Collecting keys from students not staying in spring helps us keep the buildings (and your stuff) secure.

Send your key/access card to:

Attn: Planning and Support Services,
University Housing Building 31
1 Grand Ave. San Luis Obispo, 93407

Will facilities staff still be available to respond to service requests and to clean the buildings?

Yes. Maintenance and custodial teams will continue operating within our student communities and will respond to service requests, with social distancing. University Housing has increased cleaning schedules of common spaces, laundry facilities, and common touchpoints — like doors and hallways. To limit unnecessary exposure, custodial crews will not be entering occupied student apartments. Cleaning supplies and toilet paper are available for pick-up from the PCV-Aliso front desk and the Cerro Vista Community Center.

Can I cancel spring housing after April 6?

Yes, students returning to their permanent homes will be able to cancel after April 6. You will receive a pro-rated adjustment to your spring fees from the date of your check-out. A 30-day notice will not be required.

What is the cancellation policy for continuing students who have secured housing for next year?

At this time, our policy remains the same for students who cancel housing to live off-campus. The $500 initial payment is non-refundable. Continuing students must cancel in their Housing Portal by Aug. 13 to avoid additional fees.

Can I stay in University Housing this summer?

University Housing will continue to house current campus residents who are not able to return home, feel safer or more successful on campus.

If you are participating in a summer program, please watch for email updates from University Housing, Summer Institute, and Quarter Plus.

I live off campus but plan to leave San Luis Obispo. What do I need to do?

Off-campus rental leases are civil contracts that individuals enter into with property owners. Tenants should look at their agreements to determine what the language states about early termination of their leases. Student may seek to engage with their landlords and property management companies in a mutual negotiation of current terms.

Gov. Newsom’s Executive Order protecting renters does not go as far as relieving a tenant from the obligation to pay rent or allow individuals to get out of their lease agreements outside of any clauses that are specifically described in those agreements. The full Executive Order can be found here. New executive orders are posted here.

Federal government updates on this topic: Department of Housing and Urban Development (HUD) issued guidance for public housing authorities, landlords, shelters, non-profits, grantees, and stakeholders.

San Luis Obispo County updates: San Luis Obispo County Department of Public Health

Regardless of your living situation, it is important that you maintain as much social distancing as possible. Housing decisions should include consideration of the goal of achieving social distancing to the greatest degree possible.


Communications

To ensure that students have all information regarding COVID-19, we've compiled all email communications from University Housing below:

Spring Quarter Emails

5/14/20 - Update on Retrieving Your Belongings

 

Students,  

We’re looping back to share some important updates to our previous message about the retrieval of items in campus housing.  

Pack and Ship + Pack and Store 
The following two partners have agreed to provide pack and ship + pack and store options in the manner agreed to by contract. They are:   

  • College Boxes:  866-269-4887 (Please note the updated contact number for this vendor).

You do not need to be physically present to take advantage of the pack and ship or pack and store options. These partners will video conference with residents who wish to have items moved out of their rooms.  

If you are unable to return to campus to pick up your belongings and cannot afford the pack and ship or store options, a Cal Poly CARES grant can help. Learn more and apply here.   

Designees 
If you will not be returning to campus and would like to designate a roommate, family member, or supporter to retrieve your items for you, please provide us with their name when you choose an appointment time in your Housing Portal. Your designee must have their photo ID, and a copy of the confirmation email to be granted access to your space.  

Dining 
Campus Dining is using GrubHub to support customers in ordering and paying food on campus. Please keep this in mind if you plan to pick up a snack or meal during your visit.  View spring dining hours here.   

University Housing
Cal Poly

5/13/20 - Options to Retrieve Your Belongings

Students, 

Good news: We have reached an agreement with local health officials to allow you to retrieve items from your campus residence. There will be scheduled move-out arrival and departure times over a period of weeks, with strict social distancing guidelines in place.

Please do not return to campus immediately, or without an appointment at any time, as there will be limited staff due to rotating schedules. They will not be able to let you into your room, and the locks have been changed.

Retrieving Your Items

If you are interested in returning to Cal Poly to retrieve your items: 

  • Go to your Housing Portal and click Mustang Move-out to sign up for a time. Please plan your travel; we cannot accommodate residents who arrive outside of their scheduled arrival time. 
  • Campus staff will be on hand to open rooms for you. We will not be re-issuing keys, and the keys you may still have will not open your space. 
  • Please bring no more than two additional people with you from your permanent residence.
  • Personal Protective Equipment (PPE) will be required, so please bring a cloth face covering and plan to wear it while in all buildings.

Campus will also be taking strong social distancing measures to ensure the continued health and safety of our community. 

Pack and Ship + Pack and Store

Cal Poly has secured some options to pack and ship or pack and store your belongings. If you are interested in having your items shipped to you or stored, at your cost, you may contact one of the following three moving companies. These companies will only be retrieving items from residents’ rooms June 15-19.

  • Campus Storage, LLC: 310-500-5420
  • College Boxes: 866-269-4887

Donate

If you would like to donate any of your items to local thrift stores, there will be donation stations in the lobbies of your building. Please do not leave any trash or belongings behind, otherwise you may incur a cleaning fee.

Any items left in rooms after Friday, June 19, will be donated or disposed of.

Thank you for your patience as we worked through the arrangements to reconnect you with your belongings. We miss you all and hope you’re staying safe and well.

University Housing 

Cal Poly

4/17/20 - Resident Belongings Update (sent to off-campus residents)

Students:
We are aware that many of you have left items in your room when returning to your permanent residence, and we would like you to know that your personal items are safe and secure. 

We are currently working with campus partners and local industry professionals on options for reconnecting you with your items, including establishing a designated return date, still anticipated for mid-May.  We appreciate your continued patience as we work through details. 

We also want to let you know that University Housing staff will be entering rooms to dispose of perishable food items, such as open cereal boxes, produce, etc., as well as any items in refrigerators, including dairy and meat products.  Our team will be wearing gloves as they perform these room checks and will not be touching or removing any other personal items.  

As always, we are available to answer any questions you have. We hope you are staying safe and healthy and settling into the new quarter. 

University Housing 
Cal Poly

4/2/20 - Spring Services and Amenities for Apartment Residents

Residents,

As we open spring term with all residents living in university apartments, our campus services and amenities have been adjusted to best serve you.

Front Desks 
The Aliso front desk at Poly Canyon Village (PCV) and the Cerro Vista front desk will be open 8 a.m. - 8 p.m. and modified as needed. Many community spaces are closed for safety. For after-hours support, please contact your RA on call:

  •  Cerro Vista: 805-471-8303
  • Aliso, Buena Vista, and Inyo: 805-602-6195
  • Corralitos, Dover, and Estrella: 805-602-6197
  • Foxen, Gypsum, and Husana: 805-503-9420

Campus Eateries  
At PCV, Village Market will be open 8 a.m. – 8 p.m. for groceries. Einstein’s Bagels will serve coffee, breakfast and lunch, 8 a.m. – 2 p.m. And, Canyon Café will offer a small selection of entrees for pick up between 4 p.m. – 8 p.m. through April, then based on demand. 

In the University Union, Starbucks will be open 7 a.m. – 6 p.m. The Avenue will be open 8 a.m. – 5 p.m., based on demand. 

You can view updates to venues and hours on the Campus Dining website.
  
Mail and Packages 
All mail and packages for campus apartments are delivered to Canyon Post in PCV. Residents will continue to receive emails when packages arrive and are ready to be retrieved.  

If you moved from a residence hall to campus apartments, Distribution Services will email your new campus mailing address to you by this Friday, April 3. Mail addressed to your prior residence will be moved to Canyon Post, and you will be notified when it’s available for pick-up. Packages not retrieved within three days will be returned to the sender. 

Continuing or transfer students who moved apartments can continue to use your currently assigned campus mailing address, as it is not tied to your specific apartment.   
For more info, visit the Distribution Services website.  
 
Parking  
Spring quarter and weekly permits for residents, including first-year students, are available for purchase online. Residents with valid permits can park in Structure 131 and Lots R1, R3 and R4. Permits are required 24/7 in resident lots. The campus escort van service is currently suspended - it will return as circumstances permit.  

If we can assist you with anything, please reach out to us at the community front desks, at housing@calpoly.edu or 805-756-1226. 

Cal Poly 
University Housing  

Winter Quarter Emails

4/2/20 - Reminder: Final notice to stay for spring or cancel your housing

Residents, 

We noticed that you haven’t canceled your spring housing yet. We’re checking in to make sure you’re all set for next quarter. 

If you’ve returned to your permanent home for spring term:  
Cancel your housing by midnight, Monday, April 6, to have your housing and dining fees adjusted for spring term. Residents who cancel after April 6 will incur fees for spring.

Mail your access cards and/or brass keys to: 
University Housing 
Attn: Planning & Support Services 
Building 31 
1 Grand Ave. 
San Luis Obispo, CA 93407
Include a note with your name, your Cal Poly email address, and your previous assignment. We will reach back out when it is safe for you to return and retrieve any remaining belongings. 

If you have left campus:  
Please stay at your permanent residence for your safety and that of our community.
  
If you are still on campus and staying for spring term:
 
If you haven’t done so already, you must let us know by filling out the Residents Not Canceling Status Form in your Housing Portal. This form must be completed by midnight tonight — Thursday, April 2, for us to assign you into spring housing as soon as possible. 

Residence halls and unoccupied apartments will close Monday, April 6, and key access will be blocked. 

Thank you for notifying us of your plans. 
Cal Poly 
University Housing

3/25/20 - Your Housing Lease and Support Resources

Residents,  

Thank you for your patience, your flexibility, and your trust during the COVID-19 situation. All of us at Cal Poly are working hard to ensure your safety, to continue offering the high-quality education you expect, and to do right by students, whether you choose to return to your permanent residence or stay with us on campus for spring quarter. 

I am reaching out today to update you on the status of students eligible to end their housing lease: 

If you currently have an on-campus housing lease for spring quarter, and you wish to end it for the purpose of returning to your permanent residence, you can do that. Learn more here. Spring charges will be adjusted, based on when you end the lease. The timing of any refunds is being worked out; we appreciate your patience. 

If you wish to end your on-campus housing license agreement for any other reason—in particular, to move to off-campus housing—your spring housing charges will not be adjusted. Moving off-campus is listed in your housing contract as an ineligible reason to break your agreement. The university is only offering the opportunity to end leases to students moving back to their permanent residence in the interest of public health. 

Student Affairs has many ways to serve you. If you are concerned about meeting your basic needs, please contact the Office of the Dean of Students Student Support, Success, and Retention at student-support@calpoly.edu for support. You can learn about basic needs services at CP Basic Needs Initiative. 

If you suspect you may be exhibiting symptoms of COVID-19, call the Health Center or your local physician first, before going to the emergency room. If you need to talk through a personal situation or concern, please contact Cal Poly’s Counseling Services. They offer 24/7 support at 805-756-2511. 

Thank you again for persevering during this unusually difficult period. We are working hard to keep you safe. We trust that you are taking all of the necessary precautions to do the same. Stay well!  

Sincerely, 

University Housing 
Cal Poly 

3/19/20 - Shelter in Place for Campus Residents

Hello Residents,   

As you know, a shelter in place order was recently issued for San Luis Obispo County starting Thursday, March 19 at 5 p.m. The county took this action, which remains in effect until further notice, to help slow the spread of COVID-19 by requiring that people stay indoors and isolate themselves — with the exception of essential activities.  

This order does not prevent you from leaving campus to travel to your permanent home residence. If you are leaving the area and not living on campus in the spring, we ask that you not come back until further notice to help minimize the potential spread of the virus. If you are planning to live on campus for spring quarter, you will be able to return to housing.    

If you are moving to your permanent home residence for the rest of the year, take your belongings, checkout at your front desk, and cancel your campus housing lease in your Housing Portal by April 6 to avoid charges for spring term.  Check “COVID-19"as the reason for your cancellation.  

Residence halls and campus dining will remain operational with social distancing. If you are living on campus, your assignment may be relocated for your health and safety and in order to adhere to the social distancing guidelines.  

We need your help so that we know how many of you plan on remaining in San Luis Obispo – either in on-campus housing or off-campus housing. If you plan to stay locally for the foreseeable future, please complete this short survey so that we can be prepared to support you. 

Guidelines for sheltering in place 

- Public and private gatherings of any number of people outside a household or living space are prohibited, except under limited circumstances.  

- Local governments and public safety agencies will continue to operate and provide services.  

- Residents can still leave their homes to undertake the following activities while the shelter at home order remains in place. These include: 

  • Obtaining goods, such as food and pharmaceutical and sanitary items  
  • Taking part in outdoor activities, such as hiking, walking and running  
  • Caring for pets or relatives in other households  
  • Going to a healthcare appointment  

The order is anticipated to remain in effect for 30 days, but officials will re-evaluate the situation after two weeks. 

We know that this has been a time filled with uncertainty and we encourage you to take care of both your physical and mental health — take breaks and rest. Health and wellness information is available for students on the Campus Health and WellBeing website. 

Please also continue to reference the Campus Health and WellBeing website for questions and resources.   

University Housing 

Cal Poly

3/17/20 - Important: Update for Residents

Dear Resident, 

We are following up on President Armstrong’s announcement today which strongly encouraged students to plan on attending the spring quarter virtually from their permanent home residences as part of an effort to minimize the population on campus and mitigate the spread of COVID-19. In his note, President Armstrong also said that students who feel safer staying at the university, have no other housing options and/or those who may have limited access to technology/internet, are welcome to remain on campus.   

For those who do choose to live on campus, University Housing and Campus Dining will remain open during spring quarter. We anticipate some of you will move home to complete the academic year — we completely support you and are here for you.  

Here are a few additional updates regarding your housing and dining plan: 

Housing and dining charges for spring quarter will be refunded for students who choose to return home and move out of on-campus housing by the start of spring quarter on April 6. 

As the president stated in the message tonight (see below), if you do not intend to return to campus for spring quarter, please take all your belongings if possible. If you already left campus, we ask that you limit your travel and not return until mid-May to retrieve your belongings. We will send you details regarding check-out procedures and when it’s clear to come back to campus. Students in this category should notify University Housing prior to April 6 to avoid charges for spring quarter.  

For those who choose to continue living on campus, we plan to move residents from triples into double rooms to de-densify living spaces and create a more optimal living environment.  Our goal is to keep you in your building as much as possible. There would not be additional fees to move from a triple to a double room. We will move forward with this plan after spring break when we have a better sense of who will remain for the rest of the academic year.  

We are committed to keeping you informed. As soon as the refund policy is established, we will send more information regarding housing, dining, and other student-based fees. Thank you for your cooperation and support.  

Good luck on finals! 

Sincerely, 

University Housing and Campus Dining

3/16/20 - Housing Resident Wellness Info, Spring Break Survey and FAQs

Residents,  

As you head into finals week, we wish you focus and success in completing your exams, final papers and projects.  This is a distracting, stressful, and uncertain time. Keep perspective. Do your best. And be good to yourself.    

The COVID-19 situation continues to evolve, as you know, and so we want to share some supplemental information about what to do if you feel ill, and how you can stay well and be active and healthy while living on campus. We also have developed some Housing and Dining FAQs to support you in planning through the break and into next quarter.  

What to do if you feel sick  
If you think you may have been exposed to COVID-19 and develop a fever, cough or difficulty breathing, call your healthcare provider or Campus Health and Wellbeing at 806-756-1211.  

How to stay well  
Here are some ways to stay well and help prevent the spread of COVID-19, adapted from the CDC:  

  • Wash your hands often, for at least 20 seconds under warm water.  
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.  
  • Clean and disinfect frequently touched objects, like cellphones, computers, door handles, etc.  
  • Ventilate your room and open windows.  
  • Stay home when you are sick.  
  • Contact a health worker if you have symptoms; fever and a dry cough and shortness of breath are most common.  
  • Practice social distancing, by avoiding large gatherings and staying 6’ feet away from others   
  • DON’T touch your face.  
  • DON’T travel if you have a fever and cough.  
  • DON’T wear a face mask if you are well    
  • Ways to stay active and healthy and reduce anxiety  
  • Taking steps to stay active and healthy can help reduce anxiety  
  • Go for a walk/stroll, run, hike or bike ride  
  • Meditate  
  • Read, play online games   
  • Sleep!   
  • Eat well  
  • Hang out with a friend or small group of friends, keeping social distance   
  • Reach out to an RA or CSD, or contact Counseling Services at 805-756-2511  

Housing and Dining Services   
University Housing and Campus Dining will remain open during winter quarter finals. We intend to also remain open during spring break and spring quarter. If you're staying on campus anytime during the extended spring break — between March 21-April 4 — please let us know here.  
  
If you're heading home, you do not need to move out. Be sure to pack everything you need for the extended break. Remove any food items and empty your trash. An RA will stop by between noon and 10 p.m., Friday, March 20 to make sure your living space is clean and secure. You do not have to be present, but please take these steps  to prepare.  
  
Campus Resident FAQs   
We recently posted some Housing and Dining FAQs at chw.calpoly.edu to answer some of your questions. They will be updated as the situation evolves. Please continue to check there and your email for the most recent campus developments. 

We appreciate your patience and calm as we navigate this situation. Questions, please don’t hesitate to reach us in University Housing at 805-756-1226 or housing@calpoly.edu.  
  
Thank you, be well, and good luck this week.   
  
University Housing  
Cal Poly 

Continuing Resident Emails

4/8/20 - Change to Scheduled Apartment Cleanings

Hello residents,  

Residents, We hope that you are doing well and enjoying your virtual classes. Now that spring quarter has started, we are reaching out with some adjustments to cleanings procedures.

In order to minimize exposure and support social distancing practices, our staff members will not be cleaning occupied apartments. Since custodians won’t be dropping in, we want to make sure you have everything you need while you shelter at home. If you run out of toilet paper or need cleaning supplies — rags, general-purpose cleaner, or a sponge mop — you can pick them up at Aliso Front Desk or the Cerro Vista Community Center from 8 a.m. to 8 p.m. daily.

Our custodial staff will continue to maintain all common areas and laundry rooms in your building. They will also disinfect all common touch points, including entrance doors and hallways. Thank you for your understanding, as we all do our part to flatten the curve. Let us know if you have any questions. University Housing Cal Poly 

University Housing  
Cal Poly

3/24/20 - Apartment Cleaning with Social Distancing

Hello residents,  

We’re writing to let you know about some adjustments to our cleaning service, as residents shelter at home. Cleanings will proceed as scheduled. In order to abide by social distancing practices, custodial staff will knock at the apartment door and announce their presence, as usual. If you would like the common spaces and restrooms in your apartment cleaned, we ask that you give our staff a wide berth by staying in your room for the duration of the cleaning (15-20 minutes).  

Custodians will remind you to isolate in your room when they visit. We are adopting these measures with your health and the health of our staff in mind.   

Opting out of cleaning services  

You can also decline the cleaning service, either by letting our staff members know when they knock or by leaving a note on your front door on the day of your cleaning. We’ll leave a couple of rolls of toilet paper outside your door, so you’re stocked up until our next visit.  

If you would like to suspend cleaning services to your apartment entirely until social distancing policies are lifted, please let us know by replying to this email and CC’ing your current roommates. You can resume the service at any time by emailing us.  

Thank you!  

University Housing  
Cal Poly

Related Content

Support Another Student

Give Today.

Diversity & Inclusion

We are committed to creating equitable communities for all residents, staff and guests.

Find out how