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Housing Updates

Updated April 28, 2021 

Guided by state and local health officials and the CDC, University Housing reduced occupancy levels across communities, offering single rooms in all residence halls and shared apartments for the 2020-21 academic year. We also introduced extensive preventative measures to protect the safety and wellbeing of live-in staff and residents. 

Campus is planning for the return to near normal operations for next academic year, 2021-22. Housing occupancy levels and services for fall will be based on San Luis Obispo County Public Health guidance and public health conditions.  

Campus Guidance

The University's Coronavirus webpage provides extensive guidance and information on Health and Wellbeing, Campus Operations and Guidelines/Resources. 

Community News

The campus' Emergency Operations Center approved a request by the Inter Housing Council to reopen outdoor recreation spaces in housing on Friday, April 9. 

  • Check-ins at the front desk are no longer required for pool access, though they may be re-instated should public health conditions require it. Basketball and volleyball courts are also re-opening for community use. 
  • Continue to follow health and safety practices while using outdoor spaces: Make sure you’re keeping 6-feet of space between yourself and others, wear a face covering while on the pool deck, and avoid physical contact — even when you’re playing sports. Failure to comply with health and safety guidelines may result in closure of the space. 

Campus' Testing Compliance Program was implemented in Spring quarter. Learn more here

Spring Assignments and Cancels

Housing contracts for students who did not move in for the 2020-21 academic year have been canceled. If you deferred your campus housing for all three quarters, we'll reverse your initial payment — if you made one in the Housing application. No action is required on your behalf. Adjustments take 2-3 weeks to appear in your Student Account. 

Expectations for Residents

Residents are expected to keep their living spaces clean and sanitize high-touch surfaces often, wear face coverings outside of their rooms or apartments and in public spaces, maintain physical distancing, wash their hands often, and gather outdoors only in groups of fewer than ten. Guests, including parents and supporters, are not permitted at this time.

Residents—and all students who come to campus—must complete a daily self-screening to access campus facilities like dining halls, classrooms and administrative offices, as well as participate in regular COVID-19 testing, which is provided by Campus Health and Wellbeing. Appointments and more information can be reached by calling Campus Health and Wellbeing (CHW) at 805-756-1211. If a resident experiences symptoms or has been exposed to someone known to have tested positive for Coronavirus, they are instructed to schedule a tele-health appointment with a medical provider via CHW. 

Community Support

Live-in Staff

Coordinators for Student Development—Master's level professional staff and Resident Advisors—student leaders live in every community and are available to support students. Residential Student Experience staff are focusing on three learning goals around the areas of wellness, academics/career and life skills, and equitable leadership, specifically: Be Well. Be Smart. Be the Change.

Community Desks

Every housing community has front desk service available to support students with lock-outs, access to kitchens and vending (by reservation) and other services.

Current residents of University Housing needing after-hours support should contact the RA On-Call. The RA On-Call number is posted on the front door of your community. 

Desk hours are 7 a.m. - 8 p.m., Monday - Friday and 11 a.m. - 8 p.m. on weekends except for Cerro Vista Apartments, Poly Canyon Village, which are open until 10 p.m. on weekdays. 

The following desks serve our communities during quarter operations:

DESK SERVES RESIDENTS OF PHONE
Sierra Madre Community Center Sierra Madre and Yosemite Halls 805-756-5650
Housing Admin, Bldg. 31

All South Mountain and North Mountain Halls

805-756-1226

yakʔitʸutʸu Housing

Admin Desk

yakʔitʸutʸu 805-756-6931

Cerro Vista

Community Center

Cerro Vista Apartments

805-756-6790
Aliso Housing Admin Desk Poly Canyon Village Apartments 805-756-9301

Maintenance

Students can report maintenance items through Service Requester on their Housing Portal. If you have been directed to quarantine or isolate, work orders that are life safety or "urgent" maintenance will be addressed first to limit contact between maintenance staff and residents during the pandemic. 

Spring Communications

To support you during the quarter, we will post Housing email communications and urgent campus messages to residents here.  You can view Campus Updates here

Resident Messages

The Housing Scoop Resident Newsletter: April 28 (Current residents)

The Housing Scoop Resident Newsletter: April 14 (Current residents)

The Housing Scoop Resident Newsletter: April 14 (Deferred students)

The Housing Scoop Resident Newsletter: April 2 (Current residents)

The Housing Scoop Resident Newsletter: April 2 (Deferred students)

2021-22 Housing Interest List Update: April 1 (Students on interest list)

FAQs

If you are looking for general housing information, visit our Housing FAQ page.

COVID-19 Response

How have cleaning practices been altered to prevent the spread of COVID-19?

Currently, we are not cleaning inside student’s rooms or apartments. Instead, custodians are focusing on all common areas that are accessible, like lobbies, kitchens, residential hall bathrooms, vending areas. Students are encouraged to bring cleaning supplies to clean and wipe down their rooms and apartments. We have increased our disinfecting efforts for all common touch points, following CDC, state, and local guidelines to ensure a safe and healthy environment for students and staff. Signage is posted in all areas regarding healthy practices — like physical distancing, face coverings, hand washing, and maximum room occupancy. Hand sanitizing stations are available in the residential communities and throughout campus.

What is the first-year experience like in campus housing? What services are available to students who live on campus?

Currently, Campus Dining is grab-and-go only, with contactless ordering through GrubHub. Mail and package service is open. Indoor study spaces and common rooms are closed. Visitors are not allowed in the residence halls or apartments. 

We're optimistic about a return to near normal occupancy levels and operations for next academic year.

Are face coverings required in the residence halls? Where do they need to be worn?

Yes, face coverings are currently required in residence halls, anywhere outside of a student’s room and/or bathroom — including hallways and study rooms. Students in apartments are required to wear face coverings inside and outside of buildings but not in their specific apartments.

Do students have access to common areas? Study rooms? Kitchens?

For now, study rooms, common rooms and lounges are closed, and signage is posted in common areas to reinforce health and safety practices. 

Community kitchens are available for use by appointment. Students can arrange access to community kitchens at their front desk.

In early April, campus housing basketball and volleyball courts opened to residents. And the Poly Canyon Village pool opened to Poly Canyon Village residents. Residents must continue to adhere by public health and safety guidelines when using these facilities. 

What is being done to ensure safety and physical distancing in communal bathrooms?

Bathrooms in the residence halls are sanitized twice a day by University Housing Custodial staff. Dividers are in place between sinks that are fewer than 6 feet apart. All urinals in communal restrooms are closed.

How often are you currently testing campus residents?

Currently, all campus residents are being to prevent the spread of COVID-19 within University Housing and our local community. For more info about testing, please visit https://coronavirus.calpoly.edu/ongoing-testing

How many cases of COVID-19 in campus housing will trigger a response?

Just one case of COVID-19 in the residence halls or on campus triggers a response. Campus Health and Wellbeing and SLO County Public Health will work with residents in isolation to monitor their recovery. The EOC will work with students on meeting their needs while in isolation. Currently, students who become ill have the option to return home. 

If a resident tests positive for COVID-19, are they be moved out of their space? 

Yes. Residents of campus housing who test positive for COVID-19 will be supported in moving to designated housing in campus apartments to isolate.  Campus Health and Wellbeing and SLO County Public Health work with residents in isolation to monitor their recovery. The Emergency Operations Center (EOC) works with students on meeting their needs including contactless meal and mail delivery. Students who become ill also have the option to return home.  The follow-up response will be guided be the EOC.

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